Return and Refund Policy

For Veterinary Medicine 

Wadi Elhgn!  Your Trusted Source for Veterinary Medicine!

Thank you for choosing Wadi Elhgn Veterinary Medicine Trading L.L.C. If for any reason you are not entirely satisfied with your purchase, we’re here to help with our refund and return policy.

Returns

At Wadi Elhgn Veterinary Medicines Trading, our primary mission is to ensure your complete satisfaction with our extensive selection of high-quality veterinary medicine products. If, for any reason, your purchase does not meet your expectations, you have a generous 3-day window from the date of delivery to initiate a seamless return process, guaranteeing a hassle-free refund or exchange. Your satisfaction is our utmost priority, and we encourage you to promptly contact us with any concerns or queries about our top-notch veterinary medicine offerings. Trust Wadi Elhgn for a reliable, customer-centric experience in the realm of veterinary care, where your contentment is our commitment

Eligibility

• Vaccines and Medicines: Due to the nature of these sensitive products, vaccines and medicines can only be returned at the time of delivery, provided no time has passed since receipt, and our delivery representative is still present to ensure the products’ integrity.
• Unopened and Unused Items: To qualify for a refund or exchange, all physical products must be returned unopened and unused, in their original packaging with all accompanying accessories, stickers, free gifts, manuals, and documentation.
• Condition: Returned items must be in their original, unmarked condition for eligibility for refunds or exchanges.

Refunds Process For Medicine

Upon the receipt and thorough inspection of the returned veterinary medicine item, we will promptly notify you regarding the approval or rejection of your refund request. If your request is approved, your refund will be diligently processed, with the credited amount automatically applied to your original method of payment within a reasonable 14 calendar days. It is important to note that if standard delivery charges were initially paid, the reimbursement will encompass the cost of standard delivery as well. At Wadi Elhgn Medicines Trading, we are committed to ensuring a transparent and efficient refund process for your peace of mind and satisfaction with our exceptional veterinary medicine products.

Partial Refunds Policy for Veterinary Medicine

At Wadi Elhgn Veterinary Medicines Trading, we acknowledge that certain circumstances may warrant the consideration of partial refunds. This may apply to products that exhibit signs of use or items no longer in their original condition, either damaged or lost due to factors beyond our control. In such instances, our commitment to customer satisfaction drives our willingness to evaluate and potentially grant partial refunds. Rest assured, we strive to maintain a fair and transparent process in accordance with our dedication to providing top-notch veterinary medicine products. Your understanding and trust in our policies contribute to a positive and collaborative experience in veterinary care.

Late or Missing Refunds

If you haven’t received your refund within the stipulated time, please first check your bank account. Then contact your credit card company or bank. If the issue persists, reach out to us at [contact email] for further assistance.

Contact Us

For any inquiries or should you find the need to initiate a return or request a refund, we encourage you to reach out to our dedicated customer service team at [contact information]. At Wadi Elhgn Veterinary Medicine Trading L.L.C, we prioritize your concerns and aim to provide prompt and efficient assistance in addressing your queries related to our products or services.

It’s important to note that while we strive for clarity and consistency in our policies, Wadi Elhgn Veterinary Medicine Trading L.L.C reserves the right to modify this policy at any time without prior notice. We remain committed to keeping you informed, and any changes made will adhere to the prevailing laws and regulations governing our operations. Your trust and satisfaction with our services are paramount, and we appreciate your understanding as we work to continually enhance your experience with Wadi Elhgn Veterinary Medicine Trading L.L.C.